Homeowner Portal FAQs

Answers to common questions about your account, payments, and association documents.

Can I pay my assessments online?

Yes! Once you are logged in, select the “Make a Payment” button to be directed to the payment processing service.

What are the Governing Documents of an Association?

Property owners associations derive their basic legal authority from state statutes (laws) and specific legal documents, including:

• Articles of Incorporation
• Declaration of Covenants, Conditions and Restrictions (CC&Rs)
• By-Laws
• Rules & Regulations

Articles of Incorporation

These documents:

• Bring the corporation into existence
• Define the basic purpose and powers of the corporation
• Indicate there will be a board of directors and may identify the initial board

Declaration of Covenants, Conditions and Restrictions (CC&Rs)

The Declaration is the constitutional law of the association. It defines the limits and inclusions of ownership and prepares the association to:

• Enter contracts
• Raise funds
• File liens
• Collect fees in foreclosure

The Declaration may also include:

• Definitions of the physical elements of the property
• Method for determining the share of interest in common areas
• Responsibilities for care of common areas and individual units
• Permitted uses of common areas and units
• Restrictions on property use and enjoyment

Bylaws

Bylaws define the operating procedures of the association authorized in the Declaration. They cover:

• Membership meeting requirements
• Voting rights of property owners
• Election procedures for the board and officers
• General powers and duties of the board

Rules & Regulations

These are operational and behavioral rules for residents and guests. They may include:

• Restrictions on noise, pets, and property use
• Fining procedures
• Protection of common areas

How do I contact the management company about my account or billing?

Log into your owner portal in the top right corner of this site. Scroll to the bottom and click Submit a New Request. Then:

• Click the General Request button
• Select "Billing Question" from the Choose Type of Request drop-down
• Select "General Question" for non-account inquiries

I own multiple properties. How do I manage all accounts in my Owner Portal?

Log into your portal. If you do not see all linked properties:

• Scroll to the bottom and click Submit a New Request
• Click General Request and select "General Question"
• Provide the details of the accounts you want linked, including mailing addresses if they differ